TERMS OF SERVICE

Welcome to Isabella Marie James! By using our website isabellamariejames.com and purchasing our products, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services. If you do not agree with any part of these terms, you must not use our services or make any purchases.

General Terms

  • Eligibility: By using our website and services, you confirm that you are at least 18 years old or have the legal capacity to form a binding contract. If you are under 18, you must have the consent of a parent or guardian to use our services.

  • Modification of Terms: We reserve the right to update or modify these Terms of Service at any time. Any changes will be posted on this page with an updated effective date. You are encouraged to review these terms periodically for any updates.

Products and Services

  • Product Availability: All products offered on our website, including charcuterie boards, catering options, and other related items, are subject to availability. We may update product availability at any time without prior notice.

  • Customization: Our products, including charcuterie boards and platters, may be customized based on your preferences (such as specific ingredients). We will make reasonable efforts to accommodate these customizations, but certain requests may be subject to availability and pricing.

  • Pricing: All prices are listed in USD and are subject to change without prior notice. Prices do not include applicable taxes, delivery fees, or tips unless otherwise stated.

  • Product Descriptions: We make every effort to accurately display and describe our products. However, we do not guarantee that the descriptions, images, or other content on our website are error-free, complete, or up to date.

Orders and Payments

  • Order Process: When you place an order through our website, you agree to provide accurate and complete information. Once your order is placed, you will receive a confirmation email. Your order will be processed once payment has been successfully received.

  • Payment: We accept various payment methods, including credit/debit cards and other forms of online payment. Payment is due at the time of purchase.

  • Order Modifications: Once an order is placed, modifications or cancellations may not be possible. If you need to make any changes to your order, please contact us immediately at hello@isabellamariejames.com. We will do our best to accommodate your request.

Delivery and Shipping

  • Shipping and Delivery: We provide local delivery and/or shipping services for our products. Shipping times and delivery charges are specified at checkout and are based on your location and the type of service selected.

  • Delivery Issues: If there is an issue with your delivery, such as a missed delivery or damaged products, please contact us within 48 hours of receiving your order so we can assist with a resolution. We are not responsible for delays or damages caused by third-party delivery services.

Returns and Refunds

  • No Returns Policy: Due to the nature of our products (perishable goods), we do not accept returns. If you are unsatisfied with your order, please contact us within 48 hours, and we will work with you to resolve any issues.

  • Refunds: In the case of an error on our part (e.g., incorrect or damaged products), we may offer a refund or replacement at our discretion. Refunds are only considered under specific circumstances, and all refund requests must be made within 48 hours of receiving your order.

User Responsibilities

  • Account Security: If you create an account on our website, you are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately if you suspect any unauthorized use of your account.

  • Acceptable Use: You agree to use our website and services only for lawful purposes and not to engage in any activity that could harm, disrupt, or interfere with the functionality of the website or our business.

  • Prohibited Activities: You may not use our services to engage in any fraudulent activities, transmit harmful content (e.g., viruses or malware), or violate any local, state, or national laws.

Intellectual Property

  • Ownership: All content on our website, including text, images, logos, and trademarks, is the property of Isabella Marie James or its licensors and is protected by copyright and intellectual property laws. You may not use any content from our site without express permission.

Limitation of Liability

  • Disclaimer of Warranties: Our services and products are provided "as is" and "as available." We do not warrant that our website will be error-free, uninterrupted, or free of harmful components.

  • Limitation of Liability: To the fullest extent permitted by law, Isabella Marie James is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability in connection with any order will be limited to the amount paid for the specific products or services that gave rise to the claim.

Indemnification

You agree to indemnify and hold Isabella Marie James, its affiliates, employees, and agents harmless from any claims, damages, liabilities, and expenses arising from your use of our website, products, or services, or from any violation of these Terms of Service.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of California, US. Any disputes arising from these terms shall be resolved in the appropriate courts of California, US.

Contact Information

If you have any questions about these Terms of Service or our products and services, please contact us at:

hello@isabellamariejames.com

Effective as of March 25, 2025